Paper describes project „Competent public officer” management implemented by Poznan City Hall with 9 municipal organizational units. Especially there are shown changes introduced by MOPR in hrm processes during the project time.
 

In a paper is made attempt to know the essence o public management. Special attention is paid to beginnings of scientifi c thinking about public management and to many misunderstanding connected with managing public organizations. Evolution of public management concepts reflected In model of public management was fund out. The essence of this kind o management was recognized as a management based on commonly shared values shaping public interest.

The paper presents features of the territorial units treated as a specific sort of public organizations. The author defi nes attributes of territorial organizations and – against that background – the essence of the management of them, called „territorial management”. The paper indicates typologies resulting from the model of such a management, as well as crucial managerial problems and challenges to be overcome by public managers of today.

The paper is an attempt to present the specific of human resource management in public organisations. It required bringing up the issue of the personnel department’s signifi cance in an organisation functioning in changing environment. Based on the submitted in the paper considerations the possibility of increase in the role of the personnel department in public organisations has been pointed out as well as the possibility of a closer connection of personnel strategy with other organisation’s activities. The following part of the paper is devoted to the analyses of individual elements of the staff process and directions of its changes. Currently among the public organisation’s management there is a notion about the importance of human resources for the development of the organisation. However, it does not mean that it is happening in the organisation’s present actions.
Conducted considerations support this point of view. It is clearly visible is the shortage in work results’ assessment, candidates selection or training research needs.

In this article I put forward a thesis that town office management methods are outdated and fail to meet the growing requirements and needs of their clients, and as such demand immediate implementation of changes, dictated mainly by dramatic ongoing transformations in the field of information technologies, public administration employees education and training, as well as the newest world-wide trends in PA management which underline flexibility, friendliness and efficiency in relation to clients. I propose that Business Process Modeling (BPM), whose main premises and models I present in the article, as a system capable of integrating the many diverse PA organization resources, based on Management by Objectives and Knowledge Management, and possessing the advantage of quick response and adaptation to potential necessary changes, could be the solution to the above identified problem.

The purpose of the paper is to know an essence the management in public organizations. The paper provides also a historical perspective on the development of outsourcing in Poland, defining its goals and significance.
 

The aim of the paper is to present concepts of providing public services by means of electronic communications canals. The emphasis is put on e-administration, e-health, e-learning and e-culture. The author discusses basic issues connected with the implementation of e-services and factors contributing to their development.
 

This article is focused on the role of public participation as a set of management tools in the public sector. The use of a variety of participative management tools helps to achieve more efficiency in the public management. The article contains a typology of participative management tools adapted to Polish conditions.
 

The aim of the paper is presentation of main issues of competent public management mirrored in good practices in managing self-governmental territorial unit according to experience of city Poznan.
 

The paper describes the most important changes in human resources management processes in Poznan City Hall through last few years. According with Investor in People standard, there are some examples of specific practice connected with recruitment, job induction, professional development and the salary system.

 

Paper describes different forms of flexible employment and shows possibilities of using them in conditions of public institution’s functioning. Author indicates both benefits and risks which can occur because of that forms of employment, giving examples from Poznan City Hall and municipal organizational units.
 

Paper reflects on background and circumstances of customer services in any public administration unit, which set the framework for improving processes basing at new IT technologies. Author describes stages of e-services planning.
 

The following article contains elaboration of processes of both planning and implementation of a new service for customers of Poznan City Hall, namely – Call Center. It also describes individual stages of a project, obstacles and difficulties in its realization. Author of this work provides a reader with ideas and solutions, which may be helpful in undertaking such task. Moreover, he ponders on how to develop and improve the service of that sort in the future.