The following article contains elaboration of processes of both planning and implementation of a new service for customers of Poznan City Hall, namely – Call Center. It also describes individual stages of a project, obstacles and difficulties in its realization. Author of this work provides a reader with ideas and solutions, which may be helpful in undertaking such task. Moreover, he ponders on how to develop and improve the service of that sort in the future.
 

The following article contains elaboration of processes of both planning and implementation of a new service for customers of Poznan City Hall, namely – Call Center. It also describes individual stages of a project, obstacles and difficulties in its realization. Author of this work provides a reader with ideas and solutions, which may be helpful in undertaking such task. Moreover, he ponders on how to develop and improve the service of that sort in the future.