%0 Journal Article
%T Call Center – forma kontaktu urząd–odbiorcy usług świadczonych przez Urząd Miasta Poznania
%A Zawadzki, Konrad
%J Public Management
%V 2009
%N Issue 4 (8)
%P 177-192
%K Call Center, knowledge management, customer service, project, channels of information
%@ 1896-0200
%D 2009
%U https://ejournals.eu/en/journal/zarzadzanie-publiczne/article/call-center-forma-kontaktu-urzad-odbiorcy-uslug-swiadczonych-przez-urzad-miasta-poznania
%X 
	The following article contains elaboration of processes of both planning and implementation of a new service for customers of Poznan City Hall, namely – Call Center. It also describes individual stages of a project, obstacles and difficulties in its realization. Author of this work provides a reader with ideas and solutions, which may be helpful in undertaking such task. Moreover, he ponders on how to develop and improve the service of that sort in the future.