TY - JOUR
TI - Call Center – forma kontaktu urząd–odbiorcy usług świadczonych przez Urząd Miasta Poznania
AU - Zawadzki, Konrad
TI - Call Center – forma kontaktu urząd–odbiorcy usług świadczonych przez Urząd Miasta Poznania
AB - 
	The following article contains elaboration of processes of both planning and implementation of a new service for customers of Poznan City Hall, namely – Call Center. It also describes individual stages of a project, obstacles and difficulties in its realization. Author of this work provides a reader with ideas and solutions, which may be helpful in undertaking such task. Moreover, he ponders on how to develop and improve the service of that sort in the future.
	 
VL - 2009
IS - Issue 4 (8)
PY - 2009
SN - 1896-0200
C1 - 2084-3968
SP - 177
EP - 192
UR - https://ejournals.eu/en/journal/zarzadzanie-publiczne/article/call-center-forma-kontaktu-urzad-odbiorcy-uslug-swiadczonych-przez-urzad-miasta-poznania
KW - Call Center
KW - knowledge management
KW - customer service
KW - project
KW - channels of information