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https://doi.org/10.4467/2450114XJJM.16.013.5845Jagiellonian Journal of Management, Issue 3 (2016), Volume 2, pp. 193 - 204
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https://doi.org/10.4467/2450114XJJM.16.020.5852Słowa kluczowe: organisational performance measurement system, process orientation, health care institutions, hospitals, health care, quality, service, method of assessing quality of services, assessment of services, process, process improvement, organisational culture, typologies of organisational cultures, human resource management, personnel policy, personnel strategies, corporate social responsibility, CSR 2.0, Information and Communication Technologies, management, strategy, quality costs, appraisal, human resources, cost-based methods, income-based methods, multiplier methods, mixed methods, management, quality of management, complex adaptive system, organization, metamodels, enterprise, competitiveness, quality assurance, warranty, innovation, value for customer/consumer