The aim of the article is (1) to examine the approach to civil planning in Poland and abroad, including the implementation of the EU Civil Protection Mechanism in Poland, which is reflected in a project of the civil protection act, as well as (2) the review and identification of good practices in the world that can have a beneficial impact and be used in Poland. The research was carried out using the desk research method. The analysis of the existing solutions and identification of good civil planning practices in the world was carried out according to selected dimensions of the civil planning, including: contemporary model concepts of the civil crisis management, including military aspects, analytical planning methods, solutions in the field of knowledge transfer, the policy of financing institutional structures responsible for security and emergency response, technical and organisational improvements. The research has shown that the traditional formula based on the preparation of the required plans is inadequate to pace of changes occurring in the environment, including new threats, but also the ability to transfer solutions and good practices to Poland.

Man is the primary resource of every organization, he gives rise to the resources at the disposal of the organization (enterprise) and is the source of creating competitiveness, including the behavioural competitiveness whose analysis is the subject of this study.

It is assumed that: Man is the source of behavioural competitiveness (thesis 1), Man is a behavioural being, which confirms the concept of Behavioural Man (thesis 2) and that Competitive Man and Behavioural Man with factor-dependent relations and behaviours contribute to the generation of the model of Behavioural Competitiveness (thesis 3).  The theses presented is examined through the interpretation of the literature of the subject.

The Internet of Things (IoT) is a relatively new technological innovation, the use of which is now widely discussed in the scientific and business literature. This article undertakes the research problem of potential of the IoT as a tool supporting designing Customer Experience (CX). The development of the IoT along with its market potentialwas discussed, the definitions and terms related to customer experience were presented and the adoption of IoT in the field of CX was conceptualized. Then the significance of CX analysing and planning was underlined and the fields in which the IoT can support the customer experience management process were indicated. Finally, various empirical examples of the use of IoT serving as a tool for building positive customer experience with the brand were presented.The desk research method has been used, including literature review and the analysis of the results of empirical studies.