Poland, like many European countries, is moving away from a welfare state thus it is essential to focus on the effective use of social work, which aims to encourage individuals and groups to change their life situation. Social assistance clients with the support of social workers are taking action to permanently become independent and overcome the crisis. The process of promoting and strengthening the correct attitudes to life in social work, in addition to relevant laws and regulations, is determined by the relationship that is formed between the social worker and the client. Undoubtedly, the basis for effective and proper relationship is assistance in the essential process of interpersonal communication which includes feedback as significant part of it.

Poland, like many European countries, is moving away from a welfare state thus it is essential to focus on the effective use of social work, which aims to encourage individuals and groups to change their life situation. Social assistance clients with the support of social workers are taking action to permanently become independent and overcome the crisis. The process of promoting and strengthening the correct attitudes to life in social work, in addition to relevant laws and regulations, is determined by the relationship that is formed between the social worker and the client. Undoubtedly, the basis for effective and proper relationship is assistance in the essential process of interpersonal communication which includes feedback as significant part of it.