In this article I put forward a thesis that town office management methods are outdated and fail to meet the growing requirements and needs of their clients, and as such demand immediate implementation of changes, dictated mainly by dramatic ongoing transformations in the field of information technologies, public administration employees education and training, as well as the newest world-wide trends in PA management which underline flexibility, friendliness and efficiency in relation to clients. I propose that Business Process Modeling (BPM), whose main premises and models I present in the article, as a system capable of integrating the many diverse PA organization resources, based on Management by Objectives and Knowledge Management, and possessing the advantage of quick response and adaptation to potential necessary changes, could be the solution to the above identified problem.

In this article I put forward a thesis that town office management methods are outdated and fail to meet the growing requirements and needs of their clients, and as such demand immediate implementation of changes, dictated mainly by dramatic ongoing transformations in the field of information technologies, public administration employees education and training, as well as the newest world-wide trends in PA management which underline flexibility, friendliness and efficiency in relation to clients. I propose that Business Process Modeling (BPM), whose main premises and models I present in the article, as a system capable of integrating the many diverse PA organization resources, based on Management by Objectives and Knowledge Management, and possessing the advantage of quick response and adaptation to potential necessary changes, could be the solution to the above identified problem.