FAQ
Jagiellonian University in Krakow logo

City marketing communication – challenges and inspirations

Publication date: 06.10.2016

Jagiellonian Journal of Management, Volume 2, Issue 2 (2016), pp. 85 - 100

https://doi.org/10.4467/2450114XJJM.16.007.5557

Authors

,
Magdalena Daszkiewicz
Wroclaw Univeristy of Economics, Poland
All publications →
Anetta Pukas
Wroclaw Univeristy of Economics, Poland
All publications →

Titles

City marketing communication – challenges and inspirations

Abstract

The purpose of this paper is to establish the state of knowledge of city marketing communication and to define challenges arising from the needs of practice and special character of city marketing. These issues are important and relevant especially for the reason that the global competition forces cities to intensify their marketing actions and practice of cities indicates a search for solutions in the management of marketing communication activities. The paper combines theoretical discussion with insights from marketing communication practices of cities. On the basis of the literature studies and overview of examples of selected cities in Europe, the Authors identified the knowledge gaps and the needs to update the marketing theory and develop research on the holistic concept of marketing communication for cities. The study shows the need to seek solutions that would contribute to increase the efficiency of management of city marketing communication on the strategic and tactical level.

References

Adamczyk, J. (2011). Promocja jako narzędzie kreowania wizerunku miasta na przykładzie Rzeszowa. Zeszyty Naukowe Uniwersytetu Szczecińskiego. Ekonomiczne Problemy Usług, (75, Marketing przyszłości: trendy, strategie, instrumenty: wybrane aspekty marketingu terytorialnego), 11–21.

Amsterdam City (n.d.), retrieved from: http://amsterdamsmartcity.com/projects/detail/id/ [accessed: 4.03.2015].

Anholt, S. (2010a). Definitions of place branding – working towards a resolution. Journal of Place Branding and Public Diplomacy6(1), 1–10.

Anholt, S. (2010b). Places. Identity, Image and Reputation. New York: Palgrave Macmillan.

Anttiroiko, A.V. (2015). City branding as a response to global intercity competition. Growth and Change46(2), 233–252.

Avraham, E., & Ketter, E. (2008). Media Strategies for Marketing Places in Crisis. Improving the Image of Cities, Countries and Tourist Destinations. Oxford: Butterworth-Heinemann.

Be Berlin (n.d.), retrieved from: http://www.be.berlin.de/campaign/city-of-opportunities [accessed: 10.05.2015].

Bennison, D. (2009). Marketing cities: Place branding in perspective, 4–6 December 2008, Berlin City Hall. Journal of Place Management and Development2(1), retrieved from: http://www.emeraldinsight.com/doi/full/10.1108/jpmd.2009.35502aac.002 [accessed: 12.03.2015].

Berlin Partner for Business and Technology (n.d.), retrieved from: http://www.berlin-partner.de/en/about-us/ [accessed: 10.05.2015].

Biełuszko, K. (2015). Media elektroniczne jako narzędzie promocji turystycznej miasta. Research Papers of the Wroclaw University of Economics/Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu, (379), 259–268.

Bornhorst, T., Ritchie, J.B., & Sheehan, L. (2010). Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders’ perspectives. Tourism Management31(5), 572–589.

Braun, E. (2008). City Marketing: Towards an Integrated Approach (No. EPS-2008-142-ORG). Rotterdam: Erasmus Research Institute of Management (ERIM), retrieved from: http://hdl.handle.net/1765/13694 [accessed: 14.03.2015].

Brzeziński, S., & Jasiński, M. (2014). Media społecznościowe w marketingu terytorialnym pol-
skich miast. Marketing i Rynek, (3), 9–17.

Choosing Amsterdam Brand, concept and organisation of the city marketing (2003). City of Amsterdam, retrieved from: http://www.iamsterdam.com/~/media/PDF/choosing-amsterdam.pdf[accessed: 4.03.2015].

Cieślikowski, K., & Kantyka, J. (2015). Wykorzystanie wielkich wydarzeń w promocji miasta – na przykładzie Katowic. Zeszyty Naukowe Uczelni Vistula, (40, Turystyka. Marketing miejsc – teraźniejszość czy przyszłość?), 29–41.

Daszkiewicz, M. (2015a). Rola konsumentów w rozwoju inteligentnych miast. Marketing i Rynek, (8 [CD]), 109–116.

Daszkiewicz, M. (2015b). Smart marketing w służbie miast. Zeszyty Naukowe Uniwersytetu Szczecińskiego, (41, Problemy Zarządzania, Finansów i Marketingu), 263–275.

Dinnie, K. (2011). Introduction to the theory of city branding. In K. Dinnie (ed.), City Branding Theory and Cases. New York: Palgrave Macmillan, pp. 3–7.

dos Santos, M.A., Moreno, F.C., Rios, F.M., Valantine, I., & Emeljanovas, A. (2014). Destination image of a city hosting sport event: Effect on sponsorship. Transformations in Business and Economics13(2A/32A), 161–173.

Fill, C. (2013). Marketing Communication. Brands, experiences and participation. Harlow, Essex: Pearson.

Florek, M. (2007). Podstawy marketingu terytorialnego. Poznań: Akademia Ekonomiczna w Poznaniu.

Freire, J. (2005). Geo-branding, are we talking nonsense? A theoretical reflection on brands applied to places. Place Branding and Public Diplomacy1(4), 347–362.

Gaggiotti, H., Cheng, P.L.K., & Yunak, O. (2008). City brand management (CBM): The case of Kazakhstan. Place Branding and Public Diplomacy4(2), 115–123.

Gilboa, S., Jaffe, E.D., Vianelli, D., Pastore, A., & Herstein, R. (2015). A summated rating scale for measuring city image. Cities44(April), 50–59.

Govers, R., & Go, F. (2009). Place Branding. Glocal, Virtual and Physical Identities, Constructed, Imagined and Experienced. New York: Palgrave Macmillan.

Hankinson, G. (2007). The management of destination brands: Five guiding principles based on recent developments in corporate branding theory. Brand Management14(3), 240–254.

Heeley, J. (2011). City Branding in Western Europe, Oxford: Goodfellow Publishers Limited, retrieved from: http://www.goodfellowpublishers.com/free_files/fCityBranding.pdf [accessed: 14.07.2015].

I amsterdam. Amsterdam Marketing (n.d.), retrieved from: http://www.iamsterdam.com/en/amsterdam-marketing [accessed: 10.03.2015].

Invest Edinburgh (n.d.), retrieved from: http://www.investinedinburgh.com/industry-strengths/tourism/city-collaboration /#sthash.HzJUXzjZ.dpuf [accessed: 10.01.2016].

Ispas, A., Boboc, D.G., Marica, A., Năstăsoiu, G.B., & Vijoli, C.V. (2015). City brand – identity, positioning and image case study: City of Brasov. Romanian Journal of Marketing, (1), 22–31.

Kamosiński, S. (2013). Wirtualna przestrzeń jednostki terytorialnej. Marketing i Rynek, (12), 14–19.

Kavaratzis, M. (2009). Cities and their brands: Lessons from corporate branding. Place Branding and Public Diplomacy5(1), 26–37.

Kavaratzis, M., & Ashworth, G. (2008). Place marketing: How did we get here and where are we going? Journal of Place Management and Development1(2), 150–165.

Kavaratzis, M., & Ashworth, G.J. (2006). City branding: An effective assertion of identity or a transitory marketing trick? Place Branding and Public Diplomacy2(3), 183–194.

Kavaratzis, M., & Ashworth, G.J. (2007). Partners in coffeeshops, canals and commerce: Marketing the city of Amsterdam. Cities24(1), 16–25.

Kitchen, P.J. (2010). Integrated brand marketing and measuring returns. In P.J. Kitchen (ed.), Integrated Brand Marketing and Measuring Returns. Basingstoke: Palgrave Macmillan UK, pp. 1–8.

Kitchen, P.J., & Burgmann, I. (2015). Integrated marketing communication: Making it work at a strategic level. Journal of Business Strategy36(4), 34–39.

Kitchen, P.J., & Schultz, D.E. (2009). IMC: New horizon or false dawn for a marketplace in turmoil. Journal of Marketing Communication15(2–3), 197–204.

Kliatchko, J.G. (2008). Revisiting the IMC construct: A revised definition and four pillars.International Journal of Advertising27(1), 133–160.

Köker, N.E., & Göztaş, A. (2010). Digitalization of the cities: an analysis of city municipality Web sites as a part of city brand. Journal of Yasar University5(20), 3331–3347.

Kotler, P., Haider, D., & Rein, I. (1993). Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States, and Nations. New York: The Free Press.

Kowalik, I. (2014). Zastosowanie koncepcji CRM w samorządzie terytorialnym a koprodukcja usług publicznych. Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu, (354), 104–115.

Kowalski, J.A. (2012). Imprezy sportowe w promocji miast, regionów, krajów. Zeszyty Naukowe Uniwersytetu Szczecińskiego. Problemy Zarządzania, Finansów i Marketingu, (23), 435–446.

Laaksonen, P., Laaksonen, M., Borisov, P., & Halkoaho, J. (2006). Measuring image of a city: A qualitative approach with case example. Place Branding and Public Diplomacy2(3), 210–219.

Make Copenhagen your personal business. Strategy for attracting and retaining more talented internationals in the Copenhagen Region 2014–2017(n.d.), Copenhagen Capacity, retrieved from: http://talentcapacity.org/media/1161/talentstrategi_2014.pdf [accessed: 15.05.2015].

Marin-Aguilar, J., & Vila-López, N. (2014). How can mega events and ecological orientation improve city brand attitudes?International Journal of Contemporary Hospitality Management26(4), 629–652.

Moilanen, T., & Rainisto, S.K. (2009). How to brand Nations, cities and destinations. New York: Palgrave Macmillan.

Moreira, J., & Silva, M.J. (2012). City marketing and identity: Study applied for small cities in rural and peripheral areas. Transformations in Business and Economics11(2), 149–161.

Muñiz Martinez, N. (2012). City marketing and place branding: A critical review of practice and academic research. Journal of Town & City Management2(4), 369–394.

Parkerson, B., & Saunders, J. (2005). City branding: Can goods and services branding models be used to brand cities? Place Branding and Public Diplomacy1(3), 242–264.

Pike, S. (2008). Destination marketing. An Integrated marketing communication approach. Oxford: Butterworth-Heinemann.

Porcu, L., del Barrio-García, S., & Kitchen, P.J. (2012). How Integrated Marketing Communication (IMC) works? A theoretical review and an analysis of its main drivers and effects. Comunicación y Sociedad25(1), 313–348.

Pukas, A. (2015). Wykorzystanie systemów CRM w marketingu miast – stan i perspektywy.Zeszyty Naukowe Uniwersytetu Szczecińskiego. Problemy Zarządzania, Finansów i Marketingu, (41, t. 1, Rola podmiotów rynkowych w kształtowaniu wizerunku organizacji i postrzeganiu wartości marki), 115–127.

Schultz, D.E., & Patti, C.H. (2009). The evolution of IMC: IMC in a customer-driven marketplace. Journal of Marketing Communication15(2–3), 75–84.

Sevin, H.E. (2014). Understanding cities through city brands: City branding as a social and semantic network. Cities38, 47–56.

Smalec, A. (2012). Reklama zewnętrzna w komunikacji marketingowej miast i regionów. Zeszyty Naukowe Uniwersytetu Szczecińskiego. Problemy Zarządzania, Finansów i Marketingu, (23), 399–410.

Smalec, A. (2014). Analiza witryn internetowych wybranych miast wojewódzkich. Zeszyty Naukowe Uniwersytetu Szczecińskiego, (Problemy Zarządzania, Finansów i Marketingu, 33), 199–210.

Stopczyńska, K. (2014). Rola social media w kreowaniu wizerunku miasta na przykładzie miasta Łodzi. Handel Wewnętrzny, (5), 282–293.

Sułkowski, Ł., & Kaczorowska-Spychalska, D. (2014). Communication of Polish cities in social media. International Journal of Contemporary Management13(4), 39–52.

Szczecin dla Ciebie. Strategia rozwoju Szczecina 2025 (2011), retrieved from: http://www.szczecin.eu/sites/default/files/strategia_rozwoju_szczecina_2025.pdf [accessed: 16.04. 2015].

Szromnik, A. (2007). Marketing terytorialny. Miasto i region na rynku. Kraków: Wolters Klu-
wer Polska.

The Strategy – Wroclaw in the Perspective 2020 plus/Strategia – Wrocław w perspektywie 2020 plus(2006), retrieved from: http://bip.um.wroc.pl/uploads/files/ProgramMiejski/strategia_pl.pdf [accessed: 20.06.2015].

van Gelder, S. (2011). City brand partnerships. In K. Dinnie (ed.), City Branding theory and cases. New York: Palgrave Macmillan, pp. 36–44.

Vanolo, A. (2015). The image of the creative city, eight years later: Turin, urban branding and the economic crisis taboo. Cities46(August), 1–7.

Vernuccio, M., & Ceccotti, F. (2015). Strategic and organisational challenges in the integrated marketing communication paradigm shift: A holistic vision. European Management Journal33(6), 438–449.

Wroclaw 2030 (n.d.), retrieved from: http://www.wroclaw.pl/strategia-rozwoju-wroclawia-2030[accessed: 2.07.2015].

Wyrwisz, J. (2015). City placement w promocji Lublina. Zeszyty Naukowe Uniwersytetu Szczecińskiego. Problemy Zarządzania, Finansów i Marketingu, (40, Marketing przyszłości. Trendy. Strategie. Instrumenty. Komunikacja marketingowa w sferze publicznej i spo-
łecznej), 217–225.

Zawadzki, P. (2013). City placement jako element promocji produktu turystycznego miast. Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu, (304), 358–367.

Zawadzki, P. (2014). Wykorzystanie wizerunku znanych osób w promocji miasta na przykładzie Jeleniej Góry. Zeszyty Naukowe Uniwersytetu Szczecińskiego, Problemy Zarządzania, Finansów i Marketingu, (35), 129–140.

Zhou, L., & Wang, T. (2014). Social media: A new vehicle for city marketing in China. Cities,37(April), 7–32.

Zmyślony, P., & Szutowski, D. (2014). Mierzenie skuteczności promocji sprzedaży produktu turystycznego miasta w długim okresie. Studia Oeconomica Posnaniensia2(1), 134–151.

Information

Information: Jagiellonian Journal of Management, Volume 2, Issue 2 (2016), pp. 85 - 100

Article type: Original article

Titles:

English:

City marketing communication – challenges and inspirations

Polish:

City marketing communication – challenges and inspirations

Authors

Wroclaw Univeristy of Economics, Poland

Wroclaw Univeristy of Economics, Poland

Published at: 06.10.2016

Article status: Open

Licence: None

Percentage share of authors:

Magdalena Daszkiewicz (Author) - 50%
Anetta Pukas (Author) - 50%

Article corrections:

-

Publication languages:

English