BackgroundIn the current economic circumstances, a significant process that affects the efficiency and functionality of the operations of every organisation, including public administration, is the communication process. The correct information flow, as well as mechanisms for sharing knowledge, have become key areas in the life of every organisation.  In that respect, the information and communication technologies, which are currently a key factor supporting social integration and increasing possibilities for the cooperation of public administration bodies with other entities and citizens, are becoming more and more helpful in the communication process. The application of e-administration when fulfilling the needs of citizens has become a real challenge for modern administration.

Research aims The objective of the research of the analysed area is to indicate the main principles concerning efficient communication with the environment and within public administration units, using skilful e-communication management.

Methodology The author presents the main assumptions of communication process management, including e-communication in public administration.The search for some aspects related to the application of e-administration, using certain techniques of communication process management, was based on a review of the scientific literature, with the indication of practical examples and results of previous empirical research in that respect. The author also applied the method of legal dogmatic, which focused particularly on the analysis of the material standard to determine what law applies in a given time on a given territory.

Key findings Among the many aspects and techniques of communication process management in public administration, IT and the Internet are more and more often used for the purposes of realising public services. The possibility of completing administrative procedures electronically allows the modernisation of every organisation, including public administration units, and the building of trust for such institutions. Citizens more and more often use the possibility of contacting various offices online thanks to modern IT technologies.

BackgroundIn the current economic circumstances, a significant process that affects the efficiency and functionality of the operations of every organisation, including public administration, is the communication process. The correct information flow, as well as mechanisms for sharing knowledge, have become key areas in the life of every organisation.  In that respect, the information and communication technologies, which are currently a key factor supporting social integration and increasing possibilities for the cooperation of public administration bodies with other entities and citizens, are becoming more and more helpful in the communication process. The application of e-administration when fulfilling the needs of citizens has become a real challenge for modern administration.

Research aims The objective of the research of the analysed area is to indicate the main principles concerning efficient communication with the environment and within public administration units, using skilful e-communication management.

Methodology The author presents the main assumptions of communication process management, including e-communication in public administration.The search for some aspects related to the application of e-administration, using certain techniques of communication process management, was based on a review of the scientific literature, with the indication of practical examples and results of previous empirical research in that respect. The author also applied the method of legal dogmatic, which focused particularly on the analysis of the material standard to determine what law applies in a given time on a given territory.

Key findings Among the many aspects and techniques of communication process management in public administration, IT and the Internet are more and more often used for the purposes of realising public services. The possibility of completing administrative procedures electronically allows the modernisation of every organisation, including public administration units, and the building of trust for such institutions. Citizens more and more often use the possibility of contacting various offices online thanks to modern IT technologies.