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Patients’ preferences: Comparing the quality of medical services before and during the COVID-19 pandemic

Publication date: 2022

Public Health and Governance, 2022, Volume 20, Issue 3, pp. 73 - 80

https://doi.org/10.4467/20842627OZ.22.013.18487

Authors

,
Ewa Otręba
https://orcid.org/0000-0003-0432-9906 Orcid
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,
Magdalena Dorobek
https://orcid.org/0000-0003-0432-9906 Orcid
All publications →
,
Anna Dąbrowska
Wydział Pedagogiczny Uniwersytetu Warszawskiego; ul. Mokotowska 16/20, 00-561 Warszawa
All publications →
,
Anna Dąbrowska
https://orcid.org/0000-0002-0026-241X Orcid
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,
Krzysztof Sobczak
https://orcid.org/0000-0002-8354-2299 Orcid
All publications →
,
Jędrzej Czmyr
https://orcid.org/0000-0002-3898-5322 Orcid
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,
Zuzanna Chmielewska
https://orcid.org/0000-0003-1106-1119 Orcid
All publications →
,
Paulina Dąbrowska
https://orcid.org/0000-0002-0889-9167 Orcid
All publications →
Julia Świechowska
https://orcid.org/0000-0001-6492-6863 Orcid
All publications →

Titles

Patients’ preferences: Comparing the quality of medical services before and during the COVID-19 pandemic

Abstract

During the COVID-19 pandemic, an increasing number of infections and a need for medical consultations forced the society to implement remote forms of contact with patients. The aim of this study was to analyze the experiences and preferences of patients regarding the doctor-patient relationship. A quantitative study was conducted using the CAWI technique. The study involved 1011 adult patients who were consulted by their family physicians. The patients generally declared unfavorable changes regarding their access to medical services. While comparing the experiences before and during the pandemic, most patients (70.3%) revealed that they had difficulties accessing their family physicians. Many patients (83.1%) preferred a personal visit as a form of consultation. Identification of the constraints relating to the COVID-19 pandemic can contribute to optimizing the health care system, particularly the organization of remote medical consultations. 

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Information

Information: Public Health and Governance, 2022, Volume 20, Issue 3, pp. 73 - 80

Article type: Original article

Titles:

Polish:

Patients’ preferences: Comparing the quality of medical services before and during the COVID-19 pandemic

English:

Patients’ preferences: Comparing the quality of medical services before and during the COVID-19 pandemic

Published at: 2022

Article status: Open

Licence: CC BY  licence icon

Percentage share of authors:

Ewa Otręba (Author) - 11.11%
Magdalena Dorobek (Author) - 11.11%
Anna Dąbrowska (Author) - 11.11%
Anna Dąbrowska (Author) - 11.11%
Krzysztof Sobczak (Author) - 11.11%
Jędrzej Czmyr (Author) - 11.11%
Zuzanna Chmielewska (Author) - 11.11%
Paulina Dąbrowska (Author) - 11.11%
Julia Świechowska (Author) - 11.11%

Article corrections:

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Publication languages:

English