Janusz Łyko
Public Management, Issue 2 (22), 2013, pp. 161-174
https://doi.org/10.4467/20843968ZP.13.014.1188
Presented article is continuation previous paper [Biernacki, 2010].
Author proposes own evaluation method in 5 dimensions of public utilities: (1) economic (effeciency); (2) professional (effectiveness); (3) process; (4) personal (customer satisfaction); (5) social (improvement in public welfare).
This paper presents comprehensive evaluation method in activity public utilities, based on standardized and comparable method in five dimensions.
Empirical examples present core methotology.