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Assessment of level of quality of property insurance within the scope of protection against ecological risks in Poland with the use of the Servqual method. Research results

Jarosław W. Przybytniowski

Jagiellonian Journal of Management, Numer 3 (2017), Volume 3, pp. 177-194

https://doi.org/10.4467/2450114XJJM.17.012.9563

The article addresses the issue of ecological insurance. Its aim is the assessment of the level of the quality of property insurance services within the scope of protection against ecological risks by individual clients in Poland (from the Podkarpackie, Świętokrzyskie and Małopolskie voivodeships). The SERVQUAL method was used to measure the quality of services provided by insurance companies.

The analyses showed that ecological insurance is practically non-existent on the Polish market even though protection against ecological risks is offered by 25 insurance companies (78.1%).

The survey research was carried out among 450 respondents – clients of insurance companies in years 2015, 2016 and 2017. The results indicate the reluctance of individual clients to conclude insurance contracts. The SERVQUAL indicators are at the level below the proposed critical point of .00, which indicates the lack of the so-called quality optimum.

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The level of insurance knowledge of young people entering professional life – results of questionnaire surveys conducted among students of the Podkarpackie Voivodship

Jarosław W. Przybytniowski

Jagiellonian Journal of Management, Numer 2 (2017), Volume 3, pp. 107-121

https://doi.org/10.4467/2450114XJJM.17.008.7738

The purpose of the study is to analyse the importance of insurance knowledge as one of the main determinants of changes in the insurance awareness of young people entering professional life in the decision-making process of selecting insurance coverage in the business insurance sector. Bearing in mind the above research purpose, it has been assumed that The insurance knowledge of individual customers entering professional life forces the increase in the awareness related to activities connected with ensuring the safety of the customers of insurance companies when choosing the insurance coverage option. Data were collected with the use of questionnaire surveys.

Both subject literature and empirical research have confirmed the hypothesis that highlights the role of insurance knowledge in raising the awareness of young people entering professional life.

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Jarosław W. Przybytniowski

Jan Kochanowski University in Kielce, Institute of Management

Jan Kochanowski University in Kielce, Institute of Management

Jarosław W. Przybytniowski Email

Jan Kochanowski University in Kielce, Institute of Management

Jarosław W. Przybytniowski