ejournals

Author

Humanistyczny wymiar zarządzania zasobami ludzkimi w siłach zbrojnych

Anna Szeliga-Duchnowska

Public Management, Issue 4 (44), 2018, pp. 441 - 453

https://doi.org/10.4467/20843968ZP.18.034.9937

The main purpose of the article is presenting the chosen areas of the human resources management in the armed forces as well as identification of humanistic determinants affected performance in the respondents’ opinion. Research results indicate particular importance of trust in the interpersonal relations, that influences the army performance.

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Mobbing w relacjach pracowniczych w polskich urzędach skarbowych

Anna Szeliga-Duchnowska

Public Management, Issue 2 (30), 2015, pp. 177 - 189

https://doi.org/10.4467/20843968ZP.15.015.3586

This article presents the results of studies showing the occurrence of unethical behaviours in labour relations in the Polish tax offices. The respondents characterized the participants of dysfunctional situations, the forms, causes and consequences of unethical behaviours. Formulated conclusions and suggested remedies.

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Author

Teachers’ occupational burn out syndrome in secondary school

Anna Szeliga-Duchnowska

Jagiellonian Journal of Management, Issue 4 (2015), Volume 1, pp. 353 - 367

https://doi.org/10.4467/2450114XJJM.15.024.4833

Due to many reasons, the phenomenon of occupational burnout in educational institutions is ignored. Therefore, it was considered advisable to carry out a research in the scope of the level, frequency and causes of occupational burnout among teachers in secondary school. The research work subjects are teachers of a randomly selected mechanical school complex in Poland. The results of the research presented in this paper lead to the conclusion that the occupational burnout syndrome affects the surveyed teachers. Most of the teachers are aware of the occupational burnout affecting them, however they are unable to unequivocally define its level. Almost 80% of respondents apply no remedies.

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Author

The significance of internal customer satisfaction in a standardized quality management system in

the context of a Polish higher education institution

Anna Szeliga-Duchnowska

Jagiellonian Journal of Management, Issue 2 (2016), Volume 2, pp. 147 - 168

https://doi.org/10.4467/2450114XJJM.16.011.5561

The article is an empirical design driven study of quality management system in a chosen institution of higher education. Its aim is to measure the satisfaction of internal customer of a higher education institution which implemented a standardized quality management system. For that purpose, a diagnostic survey method (CAWI) was used. The empirical study was conducted in October 2014 among the employees of teaching and administrative departments (a total of 158 people) from Wroclaw School of Banking (WSB University in Wrocław). For data analysis, factor analysis was used.

The results of the satisfaction survey were presented in five areas: (1) satisfaction, opinion about the higher education institution, identification with the university; (2) relationship with a supervisor; (3) motivating, including compensation; (4) evaluation of work and professional development; (5) working conditions and information flow.

In the summary, apart from the general conclusions of the study, some guidelines to improve the presented measuring tool, towards the assessment of internal suppliers, were given.

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Anna Szeliga-Duchnowska

Wroclaw School of Banking, Fabryczna 29/31, 53-609 Wroclaw, Poland

Wroclaw School of Banking, Fabryczna 29/31, 53-609 Wroclaw, Poland