TY - JOUR TI - Operational risk management policy in view of Recommendation M AU - Pilarczyk, Anna TI - Operational risk management policy in view of Recommendation M AB - This article aims at critical analysis of the M Recommendation which is related to the operational risk management in banks. Such risk may consist of four factors: human errors, system errors, process defi ciencies as well as external infl uence. To exemplify the results of wrong risk management, some bank bankruptcy together with the scale of internal and external fraud have been presented VL - 2011 IS - Issue 1 (13) PY - 2011 SN - 1896-0200 C1 - 2084-3968 SP - 189 EP - 201 DO - 10.4467/20843968ZP.11.011.0337 UR - https://ejournals.eu/en/journal/zarzadzanie-publiczne/article/polityka-zarzadzania-ryzykiem-operacyjnym-w-swietle-rekomendacji-m KW - operational risk management KW - M Recommendation KW - Basel Committee on Banking Supervision (BCBS).