%0 Journal Article
%T Zastosowanie nowoczesnych narzędzi zarządzania w WUP jako odpowiedź na radykalne zmiany zadań i otoczenia organizacji
%A Batko, Roman
%J Public Management
%V 2009
%N Issue 1 (5)
%P 151-163
%K modern management tools, business process management (BPM), quality management (TQM, ISO 9001), change management (CM).
%@ 1896-0200
%D 2009
%U https://ejournals.eu/en/journal/zarzadzanie-publiczne/article/zastosowanie-nowoczesnych-narzedzi-zarzadzania-w-wup-jako-odpowiedz-na-radykalne-zmiany-zadan-i-otoczenia-organizacji
%X 
	In this paper I recommend using business process management (BPM) and also some of the elements of quality management (TQM, ISO 9001 standard), which have been used effectively in managing business and public organizations. I propose that they can be used in WUP (Provincial Labour Agency), especially as the environment of WUP itself is undergoing changes regarding legal, client and stakeholders’ requirements.