TY - JOUR
TI - Crisis management in Facebook based on public relations. Analysis of selected crisis case studies in the years 2011–2015
AU - Ołtarzewska, Karolina
TI - Crisis management in Facebook based on public relations. Analysis of selected crisis case studies in the years 2011–2015
AB - 
	In the article the author takes up some specific types of the crises situations in the author’s division: crises committed by organization and managed correctly, crises committed by organization and managed incorrectly, crises without fault by organization and managed correctly, crises without fault by organization and managed incorrectly. The aim of this article is to prepare codex of best practices included crises tools to avoid communication mistakes.
VL - 2017
IS - Issue 2 (3) 2017
PY - 2017
SN - 2451-1986
C1 - 2544-2554
SP - 73
EP - 91
DO - 10.4467/25442554.MBK.17.019.8311
UR - https://ejournals.eu/en/journal/media-biznes-kultura/article/zarzadzanie-komunikacja-kryzysowa-w-serwisie-spolecznosciowym-facebook-za-pomoca-public-relations-analiza-wybranych-sytuacji-kryzysowych-w-latach-2011-2015
KW - social media
KW - Facebook
KW - crisis management
KW - public relations
KW - communication