@article{420fc347-fb2c-4a37-b6e1-c5f6e226c34f,
author = {Joanna  Papińska-Kacperek, Krystyna  Polańska},
title = {Public institutions in social media on the example of Facebook in an international perspective},
journal = {Media Management},
volume = {2016},
number = {Volume 4, Issue 2},
year = {2016},
issn = {},
pages = {97-112},keywords = {social media; e-government; Facebook; word of mouth marketing},
abstract = {Although the existence of public institutions in social media may be perceived by a part of the society as an unserious endeavor, however it is not possible to disregard the space where citizens of every country of the world are present. Therefore both public administration, as well as cultural institutions should integrate the new way of communication with theirs customers not only in a marketing strategy, remembering about threats associated with a new modus operandi. The aim of the article is to discuss the characteristics of the use of social media by tax administrations and museums in selected countries of the world with a special focus on Facebook. For analysis tax institutions and well-known museums in selected countries of three continents were chosen.},
doi = {10.4467/23540214ZM.15.007.5514},
url = {https://ejournals.eu/en/journal/zarzadzanie-mediami/article/instytucje-publiczne-w-mediach-spolecznosciowych-na-przykladzie-portalu-facebook-w-ujeciu-miedzynarodowym}
}