TY - JOUR
TI - The theatralization of the emotion work
AU - Ćwikła, Małgorzata
TI - The theatralization of the emotion work
AB - 
	The article describes the practices of using the typical methods of theatrical expression by contemporary business institutions to develop the workers’ emotional labor skills. Special emphasis is put on discussing the communication and training-related issues which are vital for the development of specifi c emotion usage patterns. The discussion is placed in the context of observations on the process of introducing the concept of performatics into business and tracing the analogies between social relations and situations known from performance art. The article is intended to initiate a discussion about the effects of interweaving culture with business.
VL - 2013
IS - Volume 14, Issue 1
PY - 2013
SN - 1896-8201
C1 - 2084-3976
SP - 71
EP - 81
DO - 10.4467/20843976ZK.13.005.1241
UR - https://ejournals.eu/en/journal/zarzadzanie-w-kulturze/article/teatralizacja-zarzadzania-emocjami-we-wspolczesnych-organizacjach
KW - emotion management
KW - performance studies
KW - theatrification
KW - humanistic management