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Legal Acts
Act of 5 August 2015 on the handling of complaints by financial market entities and on the Financial Ombudsman (consolidated text Journal of Laws 2019, item 2276, as amended).
Act of 16 February 2007 on Competition and Consumer Protection (consolidated text Journal of Laws 2020, item 1076, as amended)
Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts
Directive 2013/91/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)
Financial Services Act 2012, UK Public General Acts (2012, c. 21)
Regulation (EU) 2017/2394 of the European Parliament and of the Council of 12 December 2017 on cooperation between national authorities responsible for the enforcement of consumer protection laws and repealing Regulation (EC) No 2006/2004
Other Official Documents
European Commission, Proposal for a Regulation of the European Parliament and of the Council Establishing a European Small Claims Procedure COM (2005), 87 final
Internet Resources
Debate: Consumer protection on the financial market in the European perspective Available at: https://rf.gov.pl/2021/09/09/debata-ochrona-konsumenta-na-rynku-finansowym-w-perspektywie-europejskiej-rzecznik-finansowy-na-xxx-forum-ekonomicznym-w-karpaczu/, accessed: 15th September 2021
Financial Ombudsman in Poland Available at: https://www.knf.gov.pl/en/CONSUMERS/Customer_Protection_on_Financial_Services_Market/Financial_Ombudsman, accessed: 6th February 2021
FIN-NET members in Poland Available at: https://ec.europa.eu/info/business-economy-euro/banking-and-finance/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net/fin-net-network/members-fin-net-country/fin-net-members-poland_en accessed: 6th February 2021
Financial Ombudsman, Position of the Advisory Scientific Committee to the Financial Ombudsman in view of the information appearing in the public domain about the intention to liquidate the institution of the Financial Ombudsman and taking over its functions by the President of the Office Office of Competition and Consumer Protection Available at: https://rf.gov.pl/wp-content/uploads/2020/09/Stanowisko-DKN.pdf, accessed: 6th February 2021
Memorandum of Understanding on a Cross-Border Out of Court Complaints Network for Financial Services Available at: https://ec.europa.eu/info/sites/info/files/memorandum-of-understanding_en.pdf, accessed 6th February 2021
Polish Financial Ombudsman’s International e-Conference Financial Markets and Consumer Protection Available at: https://rf.gov.pl/2020/11/30/polish-financial-ombudsmans-international-e-conference-financial-markets-and-consumer-protection/, accessed: 6th February 2021
Whistleblower reveals financial ombudsman service in disarray Available at: https://www.theguardian.com/business/2019/dec/14/whistleblower-reveals-financial ombudsman-service-in-disarray, accessed: 6th February 2021