%0 Journal Article
%T The proposal measure synthetic evaluation of the activities of public institutions
%A Biernacki, Marek
%A Ejsmont, Wiktor
%A Łyko, Janusz
%A Maciuk, Arkadiusz
%J Public Management
%V 2013
%R 10.4467/20843968ZP.13.014.1188
%N Issue 2 (22)
%P 161-174
%K public utility services, synthetic index
%@ 1896-0200
%D 2013
%U https://ejournals.eu/en/journal/zarzadzanie-publiczne/article/propozycja-syntetycznego-miernika-oceniajacego-dzialalnosc-instytucji-uzytecznosci-publicznej
%X 
	Presented article is continuation previous paper [Biernacki, 2010].
	Author proposes own evaluation method in 5 dimensions of public utilities: (1) economic (effeciency); (2) professional (effectiveness); (3) process; (4) personal (customer satisfaction); (5) social (improvement in public welfare).
	This paper presents comprehensive evaluation method in activity public utilities, based on standardized and comparable method in five dimensions.
	Empirical examples present core methotology.