@article{22133840-dc85-4506-8f19-c449f2a4ca8a,
author = {Marek  Biernacki, Wiktor  Ejsmont, Janusz  Łyko, Arkadiusz  Maciuk},
title = {The proposal measure synthetic evaluation of the activities of public institutions},
journal = {Public Management},
volume = {2013},
number = {Issue 2 (22)},
year = {2013},
issn = {1896-0200},
pages = {161-174},keywords = {public utility services; synthetic index},
abstract = {Presented article is continuation previous paper [Biernacki, 2010].
	Author proposes own evaluation method in 5 dimensions of public utilities: (1) economic (effeciency); (2) professional (effectiveness); (3) process; (4) personal (customer satisfaction); (5) social (improvement in public welfare).
	This paper presents comprehensive evaluation method in activity public utilities, based on standardized and comparable method in five dimensions.
	Empirical examples present core methotology.},
doi = {10.4467/20843968ZP.13.014.1188},
url = {https://ejournals.eu/en/journal/zarzadzanie-publiczne/article/propozycja-syntetycznego-miernika-oceniajacego-dzialalnosc-instytucji-uzytecznosci-publicznej}
}