TY - JOUR
TI - Costs of quality in the appraisal of an organisation’s human resources by means of selected (cost-based, income-based, multiplier, and mixed) methods
AU - Lipka, Anna
TI - Costs of quality in the appraisal of an organisation’s human resources by means of selected (cost-based, income-based, multiplier, and mixed) methods
AB - 
	This article’s subject matter combines the issues of human resource management, quality management, and value management. The issue of appraisal has been limited to the micro (management) level, although it can also relate to the macro (economic) level. It has been assumed that, as a fairly complex process, diagnosing the value of human resources in an organisation entails costs (also quality costs) if its objective is to achieve reliable and correct results. The goal of this article is to identify such costs, taking into consideration the process of selecting a human resource appraisal method, algorithms of applying particular selected methods, and applications of achieved results. The author has relied on both the classical and newer appraisal methods presented in the literature on this subject as well as the classification of quality costs proposed by Bank.
VL - Volume 2
IS - Issue 3 (2016)
PY - 2016
C1 - 2450-114X
SP - 227
EP - 236
DO - 10.4467/2450114XJJM.16.018.5850
UR - https://ejournals.eu/en/journal/jagiellonian-journal-of-management/article/costs-of-quality-in-the-appraisal-of-an-organisations-human-resources-by-means-of-selected-cost-based-income-based-multiplier-and-mixed-methods
KW - quality costs
KW - appraisal
KW - human resources
KW - cost-based methods
KW - income-based methods
KW - multiplier methods
KW - mixed methods