1731-7398 Patients’ preferences: Comparing the quality of medical services before and during the COVID-19 pandemic Otręba Ewa author Dorobek Magdalena author Dąbrowska Anna author Dąbrowska. Anna. author Sobczak Krzysztof author Czmyr Jędrzej author Chmielewska Zuzanna author Dąbrowska Paulina author Świechowska Julia author Wydział Pedagogiczny Uniwersytetu Warszawskiego; ul. Mokotowska 16/20, 00-561 Warszawa Correspondence to: Ewa Otręba Correspondence to: Magdalena Dorobek Correspondence to: Anna Dąbrowska adabrowska@pedagog.uw.edu.pl Correspondence to: Anna. Dąbrowska. Correspondence to: Krzysztof Sobczak Correspondence to: Jędrzej Czmyr Correspondence to: Zuzanna Chmielewska Correspondence to: Paulina Dąbrowska Correspondence to: Julia Świechowska 30 12 2022 Tom 20, Numer 3 2022 73 80 Copyright © 2022 2022 <p>During the COVID-19 pandemic, an increasing number of infections and a need for medical consultations forced the society to implement remote forms of contact with patients. The aim of this study was to analyze the experiences and preferences of patients regarding the doctor-patient relationship. A quantitative study was conducted using the CAWI technique. The study involved 1011 adult patients who were consulted by their family physicians. The patients generally declared unfavorable changes regarding their access to medical services. While comparing the experiences before and during the pandemic, most patients (70.3%) revealed that they had difficulties accessing their family physicians. Many patients (83.1%) preferred a personal visit as a form of consultation. 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