Entrepreneurship in local management
Article is devoted to a specific managerial activities carried out by the local government, consisting of the collective (or public) entrepreneurship. The paper attempts to identify the main characteristics of the entrepreneurial local management.

Redefinition of the role of central administration in the policy of support for cluster development
Clusters are perceived as accelerator of progress and competitiveness. Thus, the stimulation of their development has become a signifi cant element of EU countries’ policy. The selection of proper instruments that support cluster development poses a peculiarly signifi cant problem. In Poland for a couple of years clusters have become the object of special interest of public authorities of different levels as well.
Validity of public administration getting engaged in cluster initiatives’ development is undisputed. Principally it should consist in the stimulation of business environment to take up various forms of cooperation and creation of proper support instruments. In regional policy it plays a strictly qualitative role. However, although this problem has been given a high rank, Polish policy faces numerous restrictions here.

The proposal measure synthetic evaluation of the activities of public institutions
Presented article is continuation previous paper [Biernacki, 2010].
Author proposes own evaluation method in 5 dimensions of public utilities: (1) economic (effeciency); (2) professional (effectiveness); (3) process; (4) personal (customer satisfaction); (5) social (improvement in public welfare).
This paper presents comprehensive evaluation method in activity public utilities, based on standardized and comparable method in five dimensions.
Empirical examples present core methotology.

Customer value in the concept of enterprise value
The issue of creating and sharing value appeared in the literature in connection with research on competitive advantage of enterprises, defi ned as the ability to create and deliver value for the customer and the company more than competitors.
Today, many companies aims to create market value. In case of market variability, a means for achieving this goal cannot be just to stay on the market with a minimum profi t, but, above all, the behavior of co-operation with relevant business partners and customers.
The value must be present for both parties, though not always on both sides must be the same. From the standpoint of the company, customers are a valuable resource, the basis of existence and the main source of value because: generate profi ts and cash that is necessary for the existence and development of the company, enable the objectives of various interest groups, and create conditions for the safe circulation and growth. The dialogue with the client, listening to his expectations make it easier to offer him the values on which it depends. The value for the customer specifies the combination of the benefi ts derived by customers from purchased products and services including, among others price, quality, conditions of purchase, punctual delivery and service before and after the sale.
The knowledge of what clients especially appreciate the company should offer more and better impact on the identifi ed client group from the side of their expectations and generated value for them. Thus, the company created the conditions better suited to create customer value strategies and more effective strategies to increase customer value and enterprise value.

Director of schools as manager in the process of building knowledge
The belief prevailed organizations „to change or perish”. At the forefront of the search for ways to differentiate the organization from the competition. One is the possession and use of a unique resource assets. The aim of this paper is to determine how to identify and acquire the new knowledge headmasters. It is a contribution to building knowledge at school, also depends on building a competitive advantage and fi nding new ways to survive in the environment.

Characteristics of the selected aspects of managerial decision-making in Police based on own research
Regarding specific tasks in Police, an important matter is to ensure public safety. Thanks to more efficient managerial decisions, one can enhance the functioning of Police and increase citizens’ sense of security. There were analyzed selected problems which turn up in the managerial decision-making process. The presented research results in paper show that policemen are aware of liability for their behavior and responsibility which they can bear for their own decisions.

Level of using sources of knowledge and the barrier of the development of the knowledge and its transfer at the public hospital in the light of examinations
Amongst immaterial sources a knowledge, which in the sector of medical services is playing the particular role, is deserving the particular attention, above all constitutes the main factor of functioning of medical entities as well as constitutes the main factor of competing of these subjects on the market. At public hospitals so an access is one of aspects of improving processes in the appropriate time and the place to information sources being characteristic of a given patient and for stores of knowledge assisting the completion of medical duties in the process of his diagnostics and the treatment. Also liquidating is crucial or, at least, minimizing the negative influence of shown barriers of the transfer of knowledge and its development what undoubtedly will streamline the implementation of the concept of knowledge management at the hospital. What scope diagnosing at the examined institution in is a purpose of the article sources of knowledge are being used depending on the kind of the staff as well as what barriers most strongly influence the development of the knowledge and its transfer in the opinion of the staff employed at the hospital. One by one, it has been compared to what extent opinions of employees of the hospital are coinciding with the opinion of the hospital administrator in these issues.

Assessment of forms of the job activation of unemployed people and of functioning of district labor offices — example of customers of District Labor Office in Września
In the article are presented the results of the questionnaire survey. Its purpose was determining the scope of use by unemployed people from different forms of the job activation, the identification of most needed and effective forms and making an appraisal by unemployed persons of selected aspects of activity of district labor offices.

Activities and instruments of innovation policy in the microenterprenuers opinion
The paper contains the research results on the activities and instruments used by government istitutions in the implementation of innovation policy. The aim of the study was to identify and evaluate the key activities and instruments, which had an impact on microterprises innovativeness in Warmia and Mazury region.
Key activities of public organizations, which had an impact on the microenterprises innovativeness were: reduction the law encumbarance administrative on businesses (including microenterprises), intensification and expanding the role of consultation in creating the law, creation secure information networks and systems and e-commerce promotion.
The most important instruments for the implementation innovation policy, wchich used by the public were: loans for purposes related to the business, training about external financing innovation and access to constantly updated databases (eg. knowledge, best practices).