TY - JOUR
TI - Performance Appraisal and Employees’ Perceptions
AU - Ghauri, Ehtasham
AU - Neck, Philip A.
TI - Performance Appraisal and Employees’ Perceptions
AB - 
	Background. This research provides empirical evidence relating to sales employee percep- tions and performance appraisal (PA) procedures in the pharmaceutical industry. Previous studies suggest that organisational processes underpin perceptions among employees, and are trigger factors for employee satisfaction and retention as well as higher employee attrition that can influence customer satisfaction and organisational performance.
	Research aims. The study identifies critical factors related to performance appraisal. Methodology. In order to achieve the aim the multiple qualitative in-depth case studies have been employed.
	Rey findings. In particular, seven factors were found to account for the majority of negative perceptions among sales employees about the PA process and the organisation. Furthermore, the study suggests the need for clear organisational performance definitions and strategic objectives, and to take into account such factors as, the objectives of a PA exercise, proper feedback mechanisms related to the process and their alignment to a clear reward system to enable organisations in the industry to obtain procedural and organisational benefits. Support for conducting field work in Pakistan is provided.
	 
VL - 2014
IS - Numer 13(2)
PY - 2014
SN - 2449-8920
C1 - 2449-8939
SP - 8
EP - 22
UR - https://ejournals.eu/czasopismo/international-journal-of-contemporary-management/artykul/performance-appraisal-and-employees-perceptions
KW - Performance  appraisal
KW - Perceptions
KW - Human  resource  management
KW - Pakistan
KW - Pharmaceutical industry