%0 Journal Article
%T Funkcjonowanie administracji publicznej w sytuacji kryzysu spowodowanego czynnikami zewnętrznymi – studium przypadku COVID-19
%A Szyja, Paulina
%J Rocznik Administracji Publicznej
%V 2020
%R 10.4467/24497800RAP.20.015.12909
%N 2020 (6)
%P 267-281
%K administracja publiczna, kryzys, pandemia / public administration, crisis, pandemic
%@ 2449-7797
%D 2020
%U https://ejournals.eu/czasopismo/rocznik-administracji-publicznej/artykul/funkcjonowanie-administracji-publicznej-w-sytuacji-kryzysu-spowodowanego-czynnikami-zewnetrznymi-studium-przypadku-covid-19
%X 
	The Functioning of Public Administration in a Crisis Situation Caused by External Factors: a COVID 19 Case Study

	The Sars-CoV-2 coronavirus pandemic has caused major changes to the functioning of countries and their communities around the world. We observe the consequences of the spread of a disease which knows no boundaries. Experts talk and write about the crisis, the effects of which affect various spheres of socio-economic life. Governments of many countries, with the support of public administration, have taken a number of activities related to ensuring the safety of citizens, but also the continuity of the state’s functioning and reducing the effects of a possible economic slowdown. The goal of the paper is to analyse how the Sars-CoV-2 coronavirus has influenced and still influences public administration, taking into account a wide selection of activities, good practices in the areas of human resource management, customer service, as well as communication between national authorities and citizens.