@article{0567406c-86e7-43a3-8551-242274195ad6,
author = {Urszula  Kobylińska},
title = {Mierniki sprawności usług publicznych},
journal = {International Journal of Contemporary Management},
volume = {2013},
number = {Numer 12(2)},
year = {2013},
issn = {2449-8920},
pages = {131-140},keywords = {},
abstract = {One of the ways to make radical improvements in the functioning of Polish administra-tion is to act on the performance, with measures, of the efficiency of public services. In the paper different definitions are presented of efficiency in public services. The main objective is to define measures of to increase the efficiency of public services. The author of the article describes the essence of public services, and shows that the term „efficiency in public services” is hard to define. The article also presents guidelines to build a model to measure efficiency in public services. The author presents the main areas of which councils introduce measures of efficiency. There are certain perspectives that define the measures such as: customer, processes, knowledge and finance. The examples of these measures are universal and possible to use in many types of councils. Considerations in the article don’t exhaust the whole issue – there is only the given in-formation necessary to understand the problem and the way of solving it.},
doi = {},
url = {https://ejournals.eu/czasopismo/international-journal-of-contemporary-management/artykul/mierniki-sprawnosci-uslug-publicznych}
}