TY - JOUR
TI - Patients’ preferences: Comparing the quality of medical services before and during the COVID-19 pandemic
AU - Otręba, Ewa
AU - Dorobek, Magdalena
AU - Dąbrowska, Anna
AU - Dąbrowska, Anna
AU - Sobczak, Krzysztof
AU - Czmyr, Jędrzej
AU - Chmielewska, Zuzanna
AU - Dąbrowska, Paulina
AU - Świechowska, Julia
TI - Patients’ preferences: Comparing the quality of medical services before and during the COVID-19 pandemic
AB - 
	During the COVID-19 pandemic, an increasing number of infections and a need for medical consultations forced the society to implement remote forms of contact with patients. The aim of this study was to analyze the experiences and preferences of patients regarding the doctor-patient relationship. A quantitative study was conducted using the CAWI technique. The study involved 1011 adult patients who were consulted by their family physicians. The patients generally declared unfavorable changes regarding their access to medical services. While comparing the experiences before and during the pandemic, most patients (70.3%) revealed that they had difficulties accessing their family physicians. Many patients (83.1%) preferred a personal visit as a form of consultation. Identification of the constraints relating to the COVID-19 pandemic can contribute to optimizing the health care system, particularly the organization of remote medical consultations. 
VL - 2022
IS - Tom 20, Numer 3
PY - 2022
SN - 1731-7398
C1 - 2084-2627
SP - 73
EP - 80
DO - 10.4467/20842627OZ.22.013.18487
UR - https://ejournals.eu/czasopismo/zdrowie-publiczne-i-zarzadzanie/artykul/patients-preferences-comparing-the-quality-of-medical-services-before-and-during-the-covid-19-pandemic
KW - COVID-19
KW - doctor–patient relations
KW - health care sector
KW - patient satisfaction; COVID-19
KW - relacje lekarz–pacjent
KW - satysfakcja pacjenta
KW - sektor ochrony zdrowia