TY - JOUR
TI - Programy otwartego ujawniania niepożądanych zdarzeń medycznych pacjentom i ich bliskim – przegląd rozwiązań w wybranych krajach
AU - Gibalska-Dembek, Agniezka
AU - Sys, Dorota
TI - Programy otwartego ujawniania niepożądanych zdarzeń medycznych pacjentom i ich bliskim – przegląd rozwiązań w wybranych krajach
AB - 
	The programs for open disclosure of adverse medical events to patients

	The aim of this study is to present and compare programs for open disclosure of adverse medical events to patients by medical personnel. Australia, Canada, and the United States, based on apology laws, procedures, medical staff handbooks, training, and fair culture, have implemented solutions that focus on the needs of the patient after the adverse event. It has been proven that a proper patient communication process can reduce the number of claims brought against staff or medical institutions. However, there are barriers to communicating adverse events to patients. These are ingrained in the “deny and defend” strategy, which does not promote a culture of learning from mistakes. The paper also discusses the second victim syndrome, which is the second victim of an adverse event such as medical personnel experiencing emotional damage after an incident.
VL - 2022
IS - Tom 20, Numer 3
PY - 2022
SN - 1731-7398
C1 - 2084-2627
SP - 111
EP - 118
DO - 10.4467/20842627OZ.22.017.18491
UR - https://ejournals.eu/czasopismo/zdrowie-publiczne-i-zarzadzanie/artykul/programy-otwartego-ujawniania-niepozadanych-zdarzen-medycznych-pacjentom-i-ich-bliskim-przeglad-rozwiazan-w-wybranych-krajach
KW - bariery w ujawnianiu zdarzeń medycznych
KW - emocje pacjenta
KW - program ujawniania
KW - zdarzenia niepożądane; barriers to disclosure of medical adverse events
KW - disclosure program
KW - fair culture
KW - just culture
KW - medical adverse event
KW - patient emotions
KW - second victim
KW - sorry works